Incorrect Orders

 

If your order was sent incorrectly, please call us at 916-679-0333 or send an email to info@a1novaenergyinc.com.  Incorrect orders include orders that are missing parts, the wrong wattage, etc.   An RMA, as outlined below, is required for returns of incorrect orders.  Any delays in reporting the receipt of incorrect orders or damaged goods may lead to our inability to verify the order which may result in the customer being denied replacements or refunds.  Reports must be made within 10 days of invoice date.

 

Damaged Goods

 

If the carrier has damaged the product please call us IMMEDIATELY at 916-679-0333.  Damaged product will not be accepted after 15 days of delivery of goods.  In order to return any damaged product, please be sure to repack the item(s) using all of the original packing materials. A1 Nova Energy, Inc. will contact the carrier for you and arrange a pick-up.   An RMA, as outlined below, is required for returns of damaged products.   Any delays in reporting the receipt of damaged goods may lead to our inability to receive payment from the freight/shipping company which will result in the customer being denied replacement at no cost.

 

Returns on correct, non-damaged, non-defective products.

 

All orders that have been shipped and received that are correct and have not been received damaged or defective may not be eligible for return. Customers may be able, at A1 Nova Energy, Inc. discretion,  to return correct working fixtures or products and are only eligible to receive credit on future orders and subject to a twenty (20%) percent restocking fee. Customers have 10 full days from the date of delivery to request to return all or part of their order for credit. If customers choose to return product, except custom orders and special item orders, for credit less the restocking fee, the customer is responsible for the cost of shipping back to A1 Nova Energy, Inc.   Credit will only be issued if the products that are returned are in the same condition they were received and packed in the same manner as they were delivered.  In the event that any returned items are found to have been damaged, or have been returned in a condition that is other than how they were originally delivered, A1 Nova Energy, Inc. shall have no obligation to provide credit for any part of the purchase price.  An RMA, as outlined below, is required for all returns for credit.

 

Return Merchandise Authorization Number (RMA)

 

An RMA is required in order to return any product.  Fixtures returned without first obtaining an RMA, shall not be eligible for any refund, return, repair or replacement. Please contact us at 916-679-0333 to speak with one of our lighting professionals, so that A1 Nova Energy, Inc. can determine whether you are eligible to receive an RMA. No collect shipments will be accepted on any returned product unless specifically authorized by A1 Nova Energy, Inc. in writing.  All returns MUST have the RMA inside the box(es) to be returned.  The outside of all boxes being returned MUST include the name and address of the customer along with the RMA number assigned.